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Shipping & Returns

Shipping Policy

Welcome to Crystornate! These terms and conditions outline the rules and regulations for the use of our website. By accessing this website, we assume you accept these terms and conditions. Do not continue to use Crystornate if you do not agree to all of the terms and conditions stated on this page.

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1. Acceptance of Terms

By using Crystornate, you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms and conditions, please do not use this website.

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2. License to Use

Unless otherwise stated, Crystornate and/or its licensors own the intellectual property rights for all material on this website. You may view and/or print pages from https://www.crystornate.com for your own personal use, subject to restrictions set in these terms and conditions.

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3. Restrictions

You must not:

a. Republish material from Crystornate

b. Sell, rent, or sub-license material from Crystornate

c. Reproduce, duplicate, or copy material from Crystornate

d. Redistribute content from Crystornate

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4. User Conduct

By using this website, you agree to abide by all applicable local, state, national, and international laws and regulations. Additionally, you agree not to:

a. Use Crystornate in any way that may impair the performance, corrupt the content, or otherwise reduce the overall functionality of the website. b. Use Crystornate for any illegal, unlawful, or unauthorized purpose. c. Use any automated means to access the website or collect any information from the site.

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5. User-generated Content

In these terms and conditions, "your user content" refers to material (including without limitation text, images, audio material, video material, and audio-visual material) that you submit to our website, for whatever purpose.

By submitting user content to Crystornate, you grant us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate, and distribute your user content in any existing or future media.

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6. Limitations of Liability

Crystornate is provided "as is" and makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

In no event shall Crystornate or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Crystornate, even if Crystornate or a Crystornate authorized representative has been notified orally or in writing of the possibility of such damage.

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7. Indemnity

You agree to indemnify and hold Crystornate, its officers, directors, employees, agents, and third parties harmless for any losses, costs, liabilities, and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party or your violation of any applicable laws, rules, or regulations.

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8. Modifications to Terms and Conditions

Crystornate may revise these terms and conditions for its website at any time without notice. By using this website, you are agreeing to be bound by the then-current version of these terms and conditions.

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9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of INDIA and MAHARASHTRA, and you irrevocably submit to the exclusive jurisdiction of the courts in that state or location.

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10. Contact Information

If you have any questions or concerns regarding these terms and conditions, please contact us at crystornate@gmail.com.

Return & Exchange Policy

At Crystornate, we are dedicated to providing you with a delightful shopping experience. To ensure transparency and your satisfaction, we have outlined our refund and return policy below.

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Product Descriptions and Delivery:

We take pride in offering detailed product descriptions to eliminate unexpected surprises upon receiving our products. Crystornate collaborates with a reliable network of couriers for swift and efficient delivery. Under normal circumstances, you can expect your product within 5 working days. Due to Covid-19, interstate delivery may extend up to 8 days. We offer free shipping across India.

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Cancellation and Refunds:

If you wish to cancel your order, a full refund will be processed provided the product has not been shipped. Since we process orders within 24 hours, kindly notify us within 6 to 8 hours of placing your order to avoid any issues. Orders received by 12 pm will be shipped on the same day. Cancellations for orders made before 12 pm should be requested before 2 pm on the same day. Unfortunately, we do not entertain cancellations for orders placed by mistake or due to a change of mind. Cancellations are not allowed on discounted products or items purchased during ongoing store sales. Once the product is shipped, cancellation is not permitted.

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Returns:

We accept returns under the following conditions:

  1. The products were damaged upon delivery (please provide photos and unboxing videos).

  2. You received the wrong item.

  3. For Selenite items, unboxing videos are mandatory for returns to be processed.

Returns are not accepted for products ordered by mistake or a change of mind. We recommend ensuring that the product, quantities, and attributes align with your needs before placing an order. Custom bracelets and Malas, crafted specifically for your requirements, are non-returnable.

Damaged, missing, or incorrect items must be reported within 2 working days from the delivery date to be eligible for a refund or replacement.

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To return a damaged product within 2 days, ensure that the returning items are:

  • In unused condition

  • In the original box

If the products you received were damaged due to shipping or were the wrong order, we offer a free replacement for the originally ordered products.

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Please note that only regular priced items are eligible for a refund; items on sale, orders with special discounts, and promotional offers are not eligible for return or refund. International orders are not eligible for returns/refunds.

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For international orders, a proper unboxing video of the damaged item is mandatory to proceed with the replacement process.

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Refunds (if applicable):

Once your return is received and inspected, you will be notified of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your bank account or original payment method within 7 working days. A GST of 18% will be deducted on all refunds from the total billed amount.

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Exchange of Received Products:

If you wish to exchange a well-received product, please follow the procedure within 5 days of receiving the product:

  1. Ensure the product is unused and provide photos.

  2. Place a new order with your new requirements.

  3. Email crystornate@gmail.com requesting a pick-up for the product to be exchanged, along with your new order number.

  4. A restocking fee of Rs.250 will be charged, and the remaining amount from the exchange order will be refunded to the source. Your new order will be dispatched as usual.

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For any queries, please contact crystornate@gmail.com, and we will respond within 24 hours.

Thank you for choosing Crystornate. Your satisfaction is our priority.

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